To Find

TO FIND A PRODUCT   

From the Home-page, select the page PRODUCTS from which it is possible to individuate the model and the year of production of the motorcycle. Once carried out the choice, you approach the page that summerizes all products that Telco® realizes for that model of motorcycle. Clicking on the button immediately to the left of the product description, or directly on the image to right, you approache the page containing the photos of the selected product.

To Buy

TO BUY A PRODUCT   

To this point the page with the order form will be opened to compile and to send it with your own data and specifying the chosen modality of payment.It is always possible to contact our orders help-desk thanks to which you will be able to receive also technical or trades information. People of our help-desk will ask you to specify, beyond to the data of the customer address, also those concerning an address where to send eventually the acquired goods. These data is very important for people who think not to be found to their home address at the moment of the delivery and prefer to receive the acquired product near a friend, a relative or a workplace. You can effect the payment of the ordered articles by credit card or by bank transfer:Click here

• CREDIT CARD: The payment with Visa, Mastercard and America Express credit cards will be made filling in a form. The order will be got away when the transaction is completed.

• ANTICIPATED BANK TRANSFER:  The banking coordinates (Iban Code) will be sent you during order submission. After to have carried out the banking transfer you must send a copy of the receipt to our fax number :+39 178 602 7582. The order will be got away to the receipt of the same one.

Telco® sends in Europe with express courier BARTOLINI and delivers in 48/96 hours. Telco® cannot send goods with other couriers of thirds parties and cannot take off the price of the product shipment if it has not preventively been agreed before shipments. If there are multiple orders (two or more products in the same order) it will be calculated just one shipment (based on the weight and on the volume).

Recess

RIGHT OF RECESS   

CONSUMER PROTECTION SANCTIONED BY D.Lgs n° 185 of the 22/05/1999

Your  purchases on our web-site are sure because are guaranteed by the Right of Recess . The consumer has straight, within and not beyond a term of 10 (ten) work days from the receipt of the acquired goods, to exercise the right to give back goods to the seller and to have, consequently, the reimbursement of the purchase price. You can exercise the Right of Recess sending to our address, within the previewed term, one written and signed communication of the will to exercise it with a registered letter  with the following details:

• Original Invoice (it is attached to the packing)

• In case of a partial rendered ,please specify the article or the articles that are the  object of the rendered one.

• Checking account coordinates on which obtaining the transfer (Codes ABI - CAB - C/C  of the registered person of the invoice)

It is however possible to credit the amount, object of the Recess, on a checking account that is registered to a different person from the registered person of the invoice. In such case it is obligatory to enclose a signed authorization. In order to exercise the Right of Recess you can send the documentation, within the previewed term, also by a telegram, email or fax only if it is confirmed with a registered letter within the next 48 hours.

- The Right of Recess is not applied in the case of discounts or promotions applied on price list, to assets realized to measure, personalized or that, for instance for drainage systems and/or exhaust systems for motorcycles, are subject, only if they are used with a lighted motor, to change the inner elements who hind the restoration to new. It is specified that in the case of price changing (promotions), in which the goods purchase is bound together to an other good that is sold to very low costs or given away, the Right of Recess could legitimately be exercised with the restitution of both assets of the purchase, being the second goods in promotion regarding the first one. In the case of promotions that include two or more assets and for which the promotion and therefore the particular price or the particular reduction in price applied exists in the reason of an arranged purchase, the Right of Recess is valid for all the assets of the promotion.

- The Right of Recess is applied only to the physical persons who act, therefore, for aims that can be considered strangers to their own business activity. In order to take advantage of the Right of Recess it is necessary to follow some important rules:

1. After to have communicated the intention to take advantages of the Right of Recess, it is necessary to pack accurately the materials and resend them in their originals covering to avoid whichever damaging during the shipment.

2. To enclose to the pack a copy of the documentation about the Right of Recess.

3. To cover the original pack with the paper for package possibly with an havana paper package and to affixe in a clear and readable way the name and address of the sender and of the adressee:

   	Telco s.n.c.
   	Via C.B. Cavour,  10
   	20010 Inveruno (MI)
   	ITALY

4. To send  goods using an adeguate express courier or mailing service. The costs of the rendered shipment are to cargo of the purchaser.

- Within and not beyond the maximum period of 30 work days passed from the receipt of the rendered goods, Telco®, after to have verified the integrity and the state of conservation of the rendered products, will carry out the amount you have paid in invoice, shipment expenses excluded (art. 5, comma 6, D. Lgs n° 185 of the 22/05/1999).

- It will not be accepted  mark shipments or however with expenses to our cargo. Shipments of rendered without a copy of the documentation of the Right of exercised Recess, or without a copy of the invoice or the data of the sender, will not be accepted.

Guarantee

GUARANTEE 24 months   

All Telco products have been subjected to accurate tests and are covered with a guarantee of 24 months in case of manufacturing defects. The guarantee starts from the date of purchase. It is valid the date of purchase indicated on the receipt or on the invoice, which is on the package. The manufacturing company obliges itself to let repair or to let replace free those parts, which show manufacturing defects within the time of guarantee. The repairing takes place in one of our authorized technical service centres or in our seat and the article must be delivered free port: the transport charge is so at the expense of the sender.  
Defects, that are not clearly ascribable to the material or to the manufacture will be checked and charged according to the results. 

The guarantee doesn't include: accidental damage due to transport, to neglect or to bad treatment, to an use or to an installation, which were wrong or incorrect or which were not linked to the normal working or use of the product.
 The extension of the guarantee and the substitution of products after having improperly used or damaged them are not valid. This guarantee is valid for all of CEE Member States according to the norms decided from Telco® distributors in the State where the guarantee is required or from the same Telco® if there are no official distributors.

Guarantee Conditions

1.The guarantee will be considered as valid if the Certificate of Guarantee (that it is found to the inside of the package) will be attached to the invoice/original receipt given to the customer and if the Certificate of Guarantee will have: 

1. name and generality of the purchaser

2. stamp and original Telco® sign

3. the model and the series number of the acquired product

4. the purchase date

The guarantee decays, if the product was repaired or tempered by non-authorized third parties. 

2. The acquired product will never be considered as defective if it will readapted, changed or regulated to be assigned to various uses that are different from those of the constructor.

3. The Guarantee does not cover:

1. periodic controls, maintenances and repairs or substitutions of pieces due to the normal usury;

2. costs and risks of transport related directly or indirectly to the guarantee of the acquired product, and the change of the customer  address;

3. damagings of the acquired product caused by:                                              1.incuria and/or improper use, comprised but not limited to the lacked use in the respect of the instructions of use and maintenance supplied by Telco® as equipment of the product,                                                                       2.the installation and/or the use of the product in contrast with the road norms in vigor in the country in which it has been sold; d) repairs executed from not authorized people; e) incidents, causes of act of God or causes not employee from the will of Telco®, comprised but do not limit to lightnings, water, fire, public disorders and not adapted aeration.

4.The guarantee does not influence on the customer rights prescribed from the law (according to the current national legislation), neither much less on the rights of the customer in the comparison of Telco® deriving from sale-purchase contract. In absence of applicable national legislation, the Certificate of Guarantee will be the only safeguard of the customer and Telco® will not be responsible for any accidendal or indirect damage for the violation of any explicit or implicit guarantee of the acquired product.

Privacy

PRIVACY PROTECTION   

Protection of the persons and other subjects regarding the treatment of the personal data

INFORMATIVE TO THE SENSES AND FOR THE EFFECTS OF THE ART. 10 OF  L. 675/96

In order to purchase through the internet, you will be required to provide some personal data. Treatment of this information is governed by Italian law no. 675 of 31 December 1996, regulating the protection of personal data.

Privacy and confidentiality are values which Telco recognizes and respects. We therefore wish to inform that in case of recording of your personal data, we will ensure the security and integrity of them, in fully respect to the law.

Telco informs you that:

1. The data subject as well as whoever is requested to provide personal data shall be preliminarily informed, either orally or in writing, as to: a) the purposes and modalities of the processing for which the data are intended; b) the obligatory or voluntary nature of providing the requested data; c) the consequences if he fails to reply; d) the subjects or the categories of subjects to whom the data can be communicated and the area within which the data may be disseminated; e) the rights as per article 13;f) the name, denomination or trade name and the domicile, residence, or registered office of the controller, the controller's representative on the State's territory and at least one data processor, the latter being the entity referred to for the purposes set out in Article 13, by specifying either the site in the communications network or the mechanisms for accessing, without constraint, the updated list of data processor (**).

2. The information as per paragraph 1 may not include those items which are already known to the subject providing the data or the knowledge of which may hinder supervisory or control activities carried out by public bodies for the purposes referred to in para 1, subheading e), of article 4 and in para. 1, subheading d), of article 14.

3. Whenever personal data are not collected from the data subject, the information as per para. 1 shall be provided to the data subject at the time of recording such data or, if their disclosure is envisaged, no later than the time when the data are first disclosed.

4. Paragraph 3 shall not apply where the provision of information to the data subject involves an effort which is declared by the Garante to be manifestly disproportionate as compared with the right which is to be protected, or if it proves impossible in the opinion of the Garante or the data are processed in compliance with an obligation imposed by a law, regulations or Community legislation. Further, paragraph 3 shall not apply where the data are processed for carrying out the investigations by defence counsel as per Act no. 397 of 07.12.2000 (*), or else for the exercise or defence of a legal claim, provided that the data are processed exclusively for said purposes and for no longer than is necessary therefor.

Titular of the treatment it is Telco® society with center in Inveruno (MI), via Cavour 10.

The Art. 13 of the Law 675/96 recognize You following straight:

1. In respect of the processing of personal data, any data subject shall have the right to: a) be informed, by having access, free of charge, to the register mentioned under paragraph 1, subheading a), of article 31, of the existence of the processing of data that may concern him; b) be informed of what is mentioned under paragraph 4, subheadings a), b) and h), of article 7;c) obtain, without delay, either from the controller or from the processor:

1) confirmation as to whether or not personal data relating to him exist, regardless of their being already recorded, and the intelligible communication of such data and their source, as well as of the logic and the purposes underlying the processing; such request is renewable at intervals of not less than ninety days, unless there are well-grounded reasons therefor;2) the erasure, blocking or transformation into an anonymous form of data which have been processed unlawfully, including those the keeping of which is not necessary for the purposes for which they were collected or subsequently processed;3) the updating, rectification or, where interested therein, completion of the data;4) the statement that the operations as per 2) and 3) above have been notified, as also related to their contents, to the subjects to whom the data were communicated or disseminated, except when the provision of such information proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected; d) object, in whole or in part, on legitimate grounds, to the processing of personal data relating to him, even though relevant to the purpose of the collection; e) object, in whole or in part, to the processing of personal data relating to him which is carried out for purposes of commercial information or advertising or direct marketing, or else for the performance of market or interactive commercial communication surveys, and be informed by the controller, no later than at the time when the data are communicated or disseminated, of the possibility to exercise such right free of charge.

2. Where it is not confirmed that personal data relating to the data subject exist, the latter may be charged a sum which shall not be greater than the expenses actually incurred, for each request as per para. 1, subheading c), number 1), in accordance with the modalities and within the limits set out by the regulations as per article 33(3).

3. The rights as per paragraph 1, where relating to the personal data of a deceased, may be exercised by anyone who is interested in them.

4. The data subject may grant, in writing, power of attorney or representation to natural persons or associations in the exercise of the rights as per paragraph 1.

5. The provisions concerning professional secrecy of the journalistic profession shall further apply as related to the source of the information.